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VEKA
An online portal featuring single sign-on technology to simplify the brand’s online experience for its members.
Brief
VEKA are the UK’s largest windows and door systems manufacturer with a membership database of over 20,000 members consisting of tradesmen and window suppliers of all sizes. They had a number of different marketing and sales applications with multiple URLs and logins which were confusing for their customers and time-consuming for VEKA to support.
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Our brief was to streamline the process to allow members to access all applications in one place and to reduce the VEKA team’s daily interaction on admin related requests from its members.
Solution
We designed and implemented an online portal to integrate all applications into one single sign-on solution, the VEKA Group Portal. Providing members access to all third party applications from one centralised platform, the system is intuitive and pre-determines VEKA members' access rights, ensuring users are only able to view information they are authorised to.
The portal has been designed to be mobile first and includes a wide range of marketing information and tools for the user. Making the relevant information easily accessible for members and improving the online VEKA experience minimises the requests coming in to the VEKA team.
Final Product
The online portal provides a central gateway to all VEKA third party applications. Single sign-on technology eliminates the need for multiple log-in credentials, enabling clients to access all relevant applications from one place, with one password. Each member is assigned to the relevant scheme ensuring they can only see the information and applications applicable to their respective scheme.
The intuitive user journey, along with the on-brand design and single sign-on technology has enhanced the online VEKA experience for members and significantly reduced the number of daily enquiries coming in to the VEKA team.
Ongoing Support and Management
As with many of our clients, we have an ongoing relationship with VEKA to support them post-launch. With a dedicated Account and Development team, features are regularly updated to ensure the portal continues to provide an optimal experience for its members. Our Helpdesk team provides technical support to portal users to further reduce inbound requests to VEKA. Our Helpdesk expertise ranges from supporting issues with log-in and forgotten password requests, to managing user permissions and registering new users.
